Frequently Asked Questions

Everything you need to know about shopping with Vape Shop Birmingham.

What are your delivery options within the UK?

We offer standard 48-hour tracked shipping and next-day delivery via Royal Mail for all orders placed before 2 PM. Orders over £30 qualify for free standard shipping.

Do you offer a warranty on hardware and starter kits?

Yes, all electronic devices and vape kits come with a 6-month manufacturer's warranty covering technical defects. Please note this does not cover accidental damage or wear and tear.

How do I return an item if I change my mind?

You can return unopened and unused products within 14 days of purchase. Due to hygiene reasons, we cannot accept returns on e-liquids, coils, or tanks that have been opened or the seal broken.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure payments via Apple Pay and Google Pay.

How do I know the products are authentic?

We source all our products directly from authorized UK distributors and manufacturers. Most hardware packaging includes a scratch-and-check security code that can be verified on the official brand website.

Do you have a physical store in Birmingham?

Yes, we have a flagship store in the heart of Birmingham where you can browse our full range of e-liquids and hardware in person and speak with our expert staff.